INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you ship to my country?

Yes. We proudly ship worldwide!

How long does shipping take? When will I receive my order?

It all depends on where you are in the world!
Find your region and estimated delivery time in the table below.

 RegionDelivery Estimate
UNITED STATES
CANADA
7 – 21 days
EUROPE
OCEANIA
SOUTH-EAST ASIA
9 – 21 days
ALL OTHER COUNTRIES14 – 35 days

Tracking numbers are sent by email after a short processing period.
It usually takes us 1-5 days to process orders. We aim to ship all items on-time, but in rare cases it can take longer. Any orders not received within 8 weeks qualify for a full-refund or reship 

My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 3 days for shipping activity to update.
Have your tracking number to hand? You can track your order’s status here.

Do you offer a guarantee? Can I return my items?ated as “out of stock?”

Of course. We offer an extended 30 day guarantee!
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at info@handaiyan-lipstick.com. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!

What methods of payment do you take?

We accept ALL major credit cards and PayPal.
All payments are securely processed with 128-bit encryption – nice!

Do I need to pay import duties?

Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS